Terms and Conditions

We value your feedback regarding our services as it helps us enhance our offerings. Our goal is to address any issues promptly and equitably. If you have encountered an unsatisfactory experience with our company and wish to file a complaint, please email our team at [email protected] or use the Contact Us webpage. Clearly state that you are lodging a complaint and provide specific details about the incident along with your contact information, enabling us to resolve the matter expediently. While we strive to acknowledge your complaint within 24 hours to confirm our active involvement, our objective is to address and resolve the issue within seven (7) working days. This resolution may either entail resolving the complaint entirely or providing you with a timeframe for resolution.

Should you not be satisfied with our response, you may approach the Consumer Goods and Services Ombudsmen, whose details can be found by clicking the following hyperlink: https://www.cgso.org.za/cgso/contact-us/